Frequently Asked Questions
Orders are processed within 2 business days. Once your item has left the warehouse, you will be emailed a tracking number with details from the carrier service. Unless otherwise noted, most items are delivered within 3-10 business days after processing (estimated times). The actual delivery times may vary depending on the area, weather, etc. For more details, please visit our Shipping Policy.
We understand that accidents happen.
All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality. Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. We hold no responsibility for damage to the home by the home delivery company. In such case, it will be your responsibility to file a claim with the freight company. For more information on damages, please visit our Policies.
Most of our vanities come with your choice of several beautiful countertops that are cut specifically to that option. If you would like to have a local fabricator cut a custom piece, simply select "no top" for your countertop option.
Some of our vanities come with married tops or integrated sinks and don't allow for a "no top" selection. If you have questions, please reach out to our customer service team and we would be happy to help!